Ignitive Solutions Privacy Policy

Effective Date: June 7, 2025

This Privacy Policy describes how Ignitive Solutions ("Ignitive Solutions", "we", "us", or "our") collects, uses, stores, processes, and protects your personal data when you visit our website at ignitive.ai and use our AI automation services.

We are committed to protecting your privacy and handling your personal data in an open and transparent manner, in compliance with the Singapore Personal Data Protection Act (PDPA) 2012.

1. Who We Are

Ignitive Solutions is an AI automation agency based in Singapore, specializing in building production-grade, reliable, and safe AI agents for business automation.

2. Personal Data We Collect

We may collect the following types of personal data:

  • From Website Visitors/Prospective Clients:

    • Directly Provided: When you fill out a contact form or otherwise communicate with us, we may collect your name, phone number, email address, company name, and the content of your message.

    • Automatically Collected: We collect your IP address when you visit our website.

  • From Our Clients' Customers (Data Processed on Behalf of Clients):

    • As an AI automation agency, our services involve processing various types of personal data provided by our clients, related to their customers or internal operations. This may include, but is not limited to, customer support conversations, sales lead data, and internal employee data. The specific types of data processed are determined by our clients' instructions and the scope of the services we provide to them.

3. How We Collect Personal Data

We collect personal data through:

  • Direct Interactions: When you provide it to us directly, such as by filling out forms on our website or communicating with us via email or phone.

  • Automated Technologies: Through your browser, when you visit our website (e.g., your IP address).

  • From Our Clients: When our clients provide us with data to enable us to deliver our AI automation services as per our contractual agreements.

4. Purposes for Collecting and Using Your Personal Data

We collect and use your personal data for the following purposes:

  • For Website Visitors/Prospective Clients:

    • To respond to your inquiries and provide you with information about our services.

    • To improve our website and ensure its effective presentation to you.

    • To analyze website traffic and user engagement for internal purposes.

  • For Data Processed on Behalf of Our Clients:

    • To provide our AI automation services, including customer support automation, data analysis, report generation, and internal workflow automation, as per our agreements with our clients.

    • To Improve Our AI Models: We may use anonymized data derived from client interactions and data to improve our core AI models and services. This is only done under specific agreement with our clients and only after the data has been anonymized such that it cannot be linked back to any identifiable individual.

5. Disclosure of Personal Data

We do not sell your personal data. We may disclose your personal data to the following third parties under strict confidentiality agreements and only for the purposes outlined in this policy:

  • Service Providers (Sub-processors): We engage reputable third-party service providers who assist us in operating our business and providing our services. These include, but are not limited to, cloud hosting providers (e.g., Supabase) and external Large Language Model (LLM) API providers (e.g., OpenAI, Google, Anthropic). These sub-processors are contractually obligated to protect the data they process on our behalf.

  • Legal Compliance: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).

6. International Data Transfers

As we utilize global cloud service providers and LLM APIs, your personal data may be transferred to, and stored at, a destination outside of Singapore. When we transfer your personal data to other countries, we will ensure that such transfers comply with the PDPA and that adequate safeguards are in place to protect your data.

7. Data Security

We are committed to protecting the personal data under our control. We implement appropriate technical and organizational security measures to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks.

8. Data Retention

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. When personal data is no longer needed, we will securely dispose of it.

9. Your Rights

Under the PDPA, you have certain rights regarding your personal data. These may include the right to:

  • Access: Request access to your personal data that we hold.

  • Correction: Request correction of any inaccurate or incomplete personal data.

  • Withdraw Consent: Withdraw your consent for the collection, use, or disclosure of your personal data at any time, subject to any legal or contractual restrictions.

  • Inquire: Ask questions about our data protection practices.

To exercise any of these rights, please contact us using the details provided below.

10. Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy does not apply to those third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page with a revised "Effective Date." We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data protection practices, please contact us at:

Email: info@ignitive.ai

Website: ignitive.ai